Terms & Conditions

Delivery & Information

We aim to dispatch items within 4 working days of placed orders, and we'll email to let you know your order is on its way. Please note that Giclee Prints are printed on demand and will be shipped within 1- 2 working weeks from date of payment.

If you require alternative shipment please contact us with your request before purchase and we are happy to help.
 During bank holidays, orders will be processed on the following working day.

Deliveries are subject to credit clearance and availability of stock. We will inform you by email when items are dispatched. All goods are subject to availability and may be changed at any time.

If your order cannot be fulfilled you will be offered an alternative or be given a full refund. We will contact you to arrange this via email. Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

Customs and duty

Please note that all shipments to countries outside Europe destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Lost or Damaged Goods

In the event that any goods are lost or damaged in transit please contact us immediately either via email at info@petraborner.com. In the case of non-delivery please wait 7 working days (14 days for overseas orders) from the date of your ‘your order has been dispatched’ email in case it has been delayed. In case of goods received damaged or faulty please retain the goods and contact us within 7 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged. Giclee Prints are printed on demand, and may not be returned unless damaged.

Prints

There may be a slight variation between the colours of the artwork viewed on the website and the actual printed colours, which are faithful to the original work. 
To safeguard your investment, avoid excessive handling of the print as they are sensitive to the touch.

If you receive your print rolled, please place it face down onto a clean surface to gently flatten out for a few hours before framing.

Frame your artwork under glass as soon as possible.
 All prints are sold without a frame.
 Avoid hanging the artwork where it will be exposed to direct sunlight, sources of direct heat or damp, to avoid any effect of fading. Please make sure you select the correct size and price before proceeding to checkout.

Wholesale enquires

All products are available at wholesale price.

For enquires please email info@petraborner.com

Copyright

All images and products © Petra Börner 2016- All rights reserved.